(888)204-4692    
info@mammothres.com

Vacation Rentals and Property Management
(888)204-4692 or (760)934-8427  info@mammothres.com
  

Policies

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 Interactive Property Map
Online Booking
All online bookings are subject to review by the property manager.  Your credit card will not be processed at the time of the online booking.  Once the booking is accepted, we will charge your credit card and email you a detailed confirmation.   Your reservation is not 100% confirmed until we process your credit card.

Rates
Rates are subject to change without notice. Holiday rates may not calculate correctly at time of booking, any errors will be corrected before reservation is confirmed, please refer to rates page for Holiday Rates. Room rates will be charged a $45 booking fee and 13% Town of Mammoth Lakes Transient Occupancy Tax. All units have a 2 night minimum and vary from 3-6 nights during holiday periods. 

 
Reservation / Cancellation Policy
Cancellations and Deposits
Cancellations must be made 30 days prior to your arrival date. For cancellations less than 30 days, refunds are contingent on re-booking the unit, less a cancellation fee. Cancellation fee is $150.00 and 10% of total for Holiday dates. 
 
There will be a $50.00 fee on changes made to reservations. No exceptions. 
 
All payments are due at the time of booking. All online bookings will be charged to your credit card within 24 hours.
 
Holiday cancellations will be charged a 10% fee. An additional $250 fee will be charged for any holiday stay that is less than the minimum nights stay.
 
Security Deposits
All units are individually owned and decorated. To avoid charges to your deposit, please do not remove any items from the unit. A refundable security deposit of $200 ($400 for winter holidays) for each unit is required upon registration in the form of a credit card or cash. Deposits are refundable following unit inspection (within 72 hours of your departure.) 

Check-in Times
Check-in time is 4:00 p.m.  If you plan to arrive earlier, please call or email us so we can try to have your unit ready for you.  During busy holiday periods such as Chirstmas/New Years, 4th of July or Bluesapalooza weekend, check-ins and check-outs on the same day may delay the check-in time.  In order for us to prioritize unit cleans on these days, we would appreciate you sending us an email or calling us with your estimated check-in time.  If you are arriving early we will do our best to have your room ready (please remember that check-out time for the prior guest is 10:00a.m.)  If you are arriving late, this will help accommodate guests arriving earlier.    
 
Parking
All other properties parking rules must be followed

Mammoth Ski and Racquet Club
Each unit has parking for one vehicle in the garage. Second parking permits are issued on a first come, first serve basis. Each vehicle will require a parking permit at check-in. Vehicles without a valid parking permit will be towed. No 3rd vehicles will be permitted. 
 
Mountainback
Each unit has parking for one vehicle in an underground garage. Second garage parking spaces are on a first come, first serve basis but usually can be accommodated. Third vehicles are on a first come first serve basis in an outdoor parking area. Each vehicle will require a parking permit at check-in. Vehicles without a valid parking permit will be towed. 
 
Special Requests
Specific unit numbers and bed configurations may be requested, but are not guaranteed. 
 
Specific units booked through our on-line interface cannot be 100% guaranteed and we reserve the right to move your reservation to a comparable unit. We do, however, make every effort to honor your request.
 
Check-in / Check-out
Check in time is 4:00pm. Early check-ins may be available if your unit is ready. Check-out time is 10:00am FIRM. Late check-outs are subject to additional fees. If you plan to arrive after office hours, a lock box is located just outside our office door for your convenience. Please call ahead for the current combination or refer to your confirmation. A member of our staff is on duty 24 hours. Should you require check-in assistance after office hours, please refer to the emergency telephone number listed. 
 
Maid Service / Towel Exchange
Mammoth Ski and Racquet Club
All bed linens and towels are supplied . Towels are exchanged at your door every Sunday, Monday, Wednesday and Friday. If you leave for the day, please place soiled towels on the floor of your entryway inside the unit. Upon departure, please place dishes in the dishwasher and take out the trash. We will clean and replace linens after you leave. Bring extra towels, however, for the spas/pool.
 
Mountainback
All bed linens and towels are supplied. Towels are exchanged upon request only.Upon departure, please place dishes in the dishwasher and take out the trash. We will clean and replace linens after you leave. Bring extra towels, however, for the spas/pool.  

Other Complexes
Please call our office before 10:00a.m. for same day delivery of towels and supplies.
 
Emergencies
A member of our staff is on duty 24 hours. Should you require assistance after 10:00pm and before 9:00am, please go to the emergency phone located by the office for Mammoth Ski & Racquet Club and the Mountainback property. Call our office at 888-204-4778, or 911.
 
We do not guarantee snow. We provide towels and linens, but ask that you bring extra towels for the pool and spas. We make every effort to provide firewood at no cost, however, subject to availability.
 
Sorry, no pets. (Unless in a pre-arrange, designated pet unit.)
 
NO smoking inside units.
 
There are no refunds for poor snow conditions, severe weather or early departure.
 
Before driving to Mammoth, please be sure you have tire chains that fit your car (or 4 wheel drive with snow tires.) If it is snowing as you pass Bishop, (or earlier sometimes) look for chain control signs along the road. Don't wait to put on your chains, even if the roads do not appear slippery. Road conditions can change within a very short distance as you approach our locations near Canyon Lodge.

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